I have been working with Reliable as one of their clients since October 2016. I am a Development Manager of a prestigious residential site in London which has 17 lifts in total. When I started this role Reliable had recently finished refurbishing nine lifts and eight were still remaining. I met with Dean, albeit half way through the project, and he spent his time detailing the work which my predecessor and originally agreed. Due to the substantial cost of the remaining works it was imperative that I was confident that the job was in the best hands possible. Upon meeting Dean and his team it quickly became evident that Reliable were both professional and efficient. The engineers working on the remaining lift refurbishments were methodical, tidy and most importantly considerate to those residents living in the building, often offering their assistance to get larger items and their shopping up the stairs. The operatives are just as courteous during their day to day operations too and are very prompt when attending to breakdowns thus, alleviating as much disruption as possible to our residents.
Dean is great at talking things through thoroughly and giving up his time to offer to meet to discuss any potential needs. He listens to what is required and uses his skill and knowledge to deliver just that. We are now working on the refurbishment of the final lift.
I would recommend Reliable as the whole team and service is a great experience. I would happily recommend them to work in any building that values being on top of projects, keeping lift outages to a minimum, and is looking for highly competent engineers with a caring and understanding approach too.